Forum Discussion

MadGrb's avatar
MadGrb
Contributor
5 years ago

OnUnexpectedWindow event sometimes not working for windows Appliction

Hi, In my .Net Test Application, sometime I get error with our Messagebox. On this Case I have to run a procedure.   Sometimes TC gets this messagbox as unexpected window and sometimes ignore it a...
  • sonya_m's avatar
    sonya_m
    5 years ago

    MadGrb Since none of the suggested solutions worked, this issue definitely requires deeper investigation. Please contact our Support Team and describe it as minutely as possible.

     

    Our Support Team and Dev Team would need to reproduce it in their lab, so please send them a sample app and a sample TC project for this. 

     

    Please post the solution you get from them here, thank you🙂

Wamboo's avatar
Wamboo
Community Hero
5 years ago

Can You show us some code?

  • MadGrb's avatar
    MadGrb
    Contributor
    5 years ago

    Yes,

     

     

    def EventSendToBugReport(Sender = None, Window= None, LogParams= None):
        if Objects_WAWi.BugAuftreten_Form.Exists:
                Objects_WAWi.BugAuftreten_btnSend.Click()
            
                if Tools.WaitForAvailablity(Objects_WAWi.BugZusatzinformationSenden):
            
                        Objects_WAWi.BugZusatzinformationSenden_AchtungSign.Click()
                        Objects_WAWi.BugZusatzinformationSenden_btnZusatzinformationenSenden.Click()

                        Tools.WaitForAvailablity(Objects_WAWi.AdditionalInformation_Form)
                        Objects_WAWi.AdditionalInformation_Txt.Keys("TestComplate Meldung!! Für mehr info rufe Mo an. Fehler Codes is unkown!")
                        Objects_WAWi.AdditionalInformation_btnOK.ClickButton()

                        Tools.WaitForAvailablity(Objects_WAWi.SendError_Progressbar)
                        
                        try:
                                while Objects_WAWi.SendError_Progressbar.WaitProperty("Visible", True, mBase.cBase.GetTimes('SmallTime')):     
                                        Delay(mBase.cBase.GetTimes('SmallTime')) 
                        except Exception as exp:
                                Log.Message('Oh lalala, I crashed')

                        finally:
                                Tools.MessagboxManager()
                                         
                                Tools.MessagboxManager()
                        
                                Objects_WAWi.BugAuftreten_btnOK.ClickButton()
                                
                                mBase.cBase.TestResult('AQC of WAWi says: I crashed. BugInfo discoverd.',TypeOfResultObject = 'Bug')
                                
                                if Objects_WAWi.Absturz_btnSchlie_en.Exists:
                                        Objects_WAWi.Absturz_btnSchlie_en.ClickButton()
                                        Log.Message('WAWi Absturz')
                                        mBase.cBase.TestResult('AQC of WAWi says: Ich absturz. WAWi wird neuegestarten.',TypeOfResultObject = 'Bug')
                                Delay(mBase.cBase.GetTimes('SmallTime'))
    • BenoitB's avatar
      BenoitB
      Community Hero
      5 years ago

      It happens to me sometimes also.

      I consider this is just a weakness of TC and try to always have a second level of detection (active detection instead of event).

       

      TC install hook on Windows message queue but we cannot be guaranteed that whenever it peek message on it, it successfully grab all.

       

      OS and software environment are becoming so complex so i don't blame TC for it.

      • MadGrb's avatar
        MadGrb
        Contributor
        5 years ago

        Many thanks for your comment,

         

        but how can I use Active Detection, Can you please give me  more elaboration?

    • Wamboo's avatar
      Wamboo
      Community Hero
      5 years ago

      Are you sure you have to use this inside the event function?


      Objects_WAWi.BugAuftreten_Form.Exists


      If you are looking for a particular window, use it inside the main unit function.

      As a parameter, you have a window object. And this is what you are currently looking for.


      There is no need to look for something specified in the function, which is used to manage unexpected events.

       

      Read also tristaanogre solution about .exist:

       

      https://community.smartbear.com/t5/TestComplete-Desktop-Testing/Validate-if-object-does-not-exist/m-p/196757#M16257

      • MadGrb's avatar
        MadGrb
        Contributor
        5 years ago
        Hi,
        As quick answer yes. I have check is she msgbox or other window.
    • AlexKaras's avatar
      AlexKaras
      Champion Level 3
      5 years ago

      Hi,

       

      One more thing:

      MadGrb wrote:
      def EventSendToBugReport(Sender = None, Window= None, LogParams= None):
[...]
                        try:
                                while Objects_WAWi.SendError_Progressbar.WaitProperty("Visible", True, mBase.cBase.GetTimes('SmallTime')):     
                                        Delay(mBase.cBase.GetTimes('SmallTime')) 
                        except Exception as exp:
                                Log.Message('Oh lalala, I crashed')

                        finally:
[...]

      I see very little reason to use try/catch here.

      The case is that try/catch are the means of the programming language to handle runtime exceptions. Those like division by zero or thrown by purpose programmatically.

      In your case, <object>.WaitProperty() statement is absolutely safe and cannot trigger runtime exception.

      Yes, logical failure will occur if, for example, you try to wait for some non-existent property. But this will not be a runtime exception and thus it will not be handled by the catch clause. It will be a logical TestComplete'e error that will trigger the OnLogError event and can be handled there.

       

      • MadGrb's avatar
        MadGrb
        Contributor
        5 years ago
        Hi,
        I want say the <object>.WaitProperty() is not safe, when object is none then I get error.