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Jainsoumya's avatar
Jainsoumya
Contributor
2 years ago

New user not able to access Test Complete

npaisley 

New joiner has joined our organization. I have added him under user list incense management system but then also he is not able to access the test complete instance .

He is getting error "Floating license not found"

web testing

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  • jkrolczy's avatar
    jkrolczy
    Super Contributor
    2 years ago

    If using a floating license, can they ping the license manager machine ?

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3
    2 years ago

    Any licensing issues, you are better off contacting SmartBear Support directly.

  • Marsha_R's avatar
    Marsha_R
    Icon for Champion Level 3 rankChampion Level 3
    2 years ago

    I agree with jkrolczy - this looks like what happens when the user doesn't have access to the license server machine. Check the network access/permissions for the user.

  • Jennamori45's avatar
    Jennamori45
    New Contributor
    2 years ago

    If a new user is not able to access TestComplete and is receiving the error "Floating license not found," it suggests that there may be an issue with the license configuration or availability. Here are a few steps you can take to troubleshoot the problem.

    Try to Check License Server Configuration, License Activation, License Manage, Network Connectivity, License Usage. ballsportsgear