Forum Discussion

kapilkhurana15's avatar
kapilkhurana15
New Contributor
14 years ago

Licence Error

Hi,



On Launching the TestComplete tool, I'm getting the below error message and the tool is not opening.



Using the TestComplete Standard v. 8.60





Error -

Input/Output error occurred in secure storage area of HASP SL key or a USB error occurred when communicating with a HASP HL key.

Error code: hasp_login, 43.



Could anyone kindly help me to resolve this issue?



Thanks in advance.
  • Alexander_Biery's avatar
    Alexander_Biery
    New Contributor
    11 years ago
    I know this post is long since dead, but the resolution for me at least was to reinstall TestComplete on the license manager machine.  I received this error on TestComplete 9.30.3373.  Note of caution: there is a checkbox to remove the license manager from the machine when uninstalling TestComplete on the license manager; I didn't check this box during the uninstall/reinstall.



    Hope this helps someone else!
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Icon for Staff rankStaff
    14 years ago
    Hi Kapil,



    Check whether the following files exist in your system:



       1. C:\Windows\System32\drivers\hardlock.sys

       2. C:\Windows\System32\drivers\aksfridge.sys



    If the files do not exist, please try reinstalling the product and make sure that the files exist.



    I hope this helps.
  • kapilkhurana15's avatar
    kapilkhurana15
    New Contributor
    14 years ago
    Yes , both of them are present , yesterday it was working for me , suddenly has stopped working.



    please let me know what can be done.
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Icon for Staff rankStaff
    14 years ago

    Hi Kapil,





    To help us investigate the problem, please follow the steps below:





       1. Open the Diagnostics page on your computer: http://localhost:1947/_int_/diagnostics.html

       2. Save the page to an HTML file.

       3. Send us the file.