Forum Discussion
Dmitry_Nikolaev
13 years agoStaff
Hi Amit,
First of all, please update your instance of TestComplete to the latest version which is 8.60 and check whether the problem occurs with it as well.
If the problem exists in the latest version of the tool, please let me know how often the problem occurs. Also, please follow the steps below to try to get information on exceptions raised in Internet Explorer when the problem occurs.
To help us investigate the problem, please follow the steps below:
1. Download AQtime Standard, which is our free profiling tool, from our web site:
http://downloads.smartbear.com/AQtimeStdx86.exe
2. Start AQtime.
3. Select the 'File | New Project' main menu item.
4. In the Open File dialog, select Internet Explorer's executable file and click Open.
5. Take a look at the AQtime toolbar - there is a combo-box. Open it and select the "Tracing | Exception Trace Profiler" item.
6. Select the "Options | Options..." main menu command - the Options dialog will appear.
7. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
8. Click the Run toolbar button (the green arrow) or press F5 to start profiling.
9. AQtime will start Internet Explorer and trace all exceptions that will occur in the application until it is closed.
10. Reproduce the problem.
11. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
12. Save the panel's contents to an HTML file and send us the file using our Contact Support form.
Thanks in advance.
First of all, please update your instance of TestComplete to the latest version which is 8.60 and check whether the problem occurs with it as well.
If the problem exists in the latest version of the tool, please let me know how often the problem occurs. Also, please follow the steps below to try to get information on exceptions raised in Internet Explorer when the problem occurs.
To help us investigate the problem, please follow the steps below:
1. Download AQtime Standard, which is our free profiling tool, from our web site:
http://downloads.smartbear.com/AQtimeStdx86.exe
2. Start AQtime.
3. Select the 'File | New Project' main menu item.
4. In the Open File dialog, select Internet Explorer's executable file and click Open.
5. Take a look at the AQtime toolbar - there is a combo-box. Open it and select the "Tracing | Exception Trace Profiler" item.
6. Select the "Options | Options..." main menu command - the Options dialog will appear.
7. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
8. Click the Run toolbar button (the green arrow) or press F5 to start profiling.
9. AQtime will start Internet Explorer and trace all exceptions that will occur in the application until it is closed.
10. Reproduce the problem.
11. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
12. Save the panel's contents to an HTML file and send us the file using our Contact Support form.
Thanks in advance.
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