Forum Discussion

Shehnaz's avatar
Shehnaz
Occasional Contributor
5 years ago

How to resolve Access to Remote License Managers configuration for constantly changing ip address?

I have Test Execute installed on Windows server and in config for Access to Remote License Managers , I have included 2 Search Parameters computer name and ip address. But for some reason, if I just...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Let me post the possible solutions here, this can be helpful for the Community going forward:

     

    >>

    I believe the reason the IP address works and the name doesn't, is that the license service uses a different search method depending on what is entered into the field.  The license service is a third party software, so we are a bit limited in what we can change in it.  First let's make sure that the setting "Aggressive Search for Remote Licenses" is enabled on the page: http://localhost:1947/_int_/config_to.html.  If that doesn't help, then it's possible that UDP communication is being blocked.  Please check your security and make sure that UDP communication over port 1947 is being allowed.

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sonya_m's avatar
sonya_m
SmartBear Alumni (Retired)

Thank you tristaanogre for this suggestion.

 

Here's what I've found in the help article on Specifying License Manager for Connection:

>>

We recommend using computer names where possible. This way you will not have to change the settings if you use dynamic IP addresses in your network.

<<

So it looks like having a PC name specified should be enough. Shehnaz Did you manage to solve this one?

If what tristaanogre is suggesting (getting a reserved IP address) is not going to work for you, I think raising a support ticket might be a good idea.

 

 

Shehnaz's avatar
Shehnaz
Occasional Contributor
5 years ago

Thank you tristaanogre and Sonya for the suggestions.

 

I will raise a support ticket to address this issue.

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Shehnaz You are welcome🙂

    I see that you received suggestions from our support team. Could you let us what worked?

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      5 years ago

      Let me post the possible solutions here, this can be helpful for the Community going forward:

       

      >>

      I believe the reason the IP address works and the name doesn't, is that the license service uses a different search method depending on what is entered into the field.  The license service is a third party software, so we are a bit limited in what we can change in it.  First let's make sure that the setting "Aggressive Search for Remote Licenses" is enabled on the page: http://localhost:1947/_int_/config_to.html.  If that doesn't help, then it's possible that UDP communication is being blocked.  Please check your security and make sure that UDP communication over port 1947 is being allowed.

      <<