StaffAlso, how do I open a support ticket: The link https://support.smartbear.com/testcomplete/message/ doesn't seem to work anymore?
The chatbot should automatically show up now. Use the chatbot to "Create a case".
Thank you. I managed to create a case through the chatbot after opening a page in through a 'Private tab' in my browser: Please be advised that your chatbot is being blocked by common ad-blocker plugins so wouldn't show up for customers using these. And ad-blockers are commonly enforced in companies browser policies for their anti malware functionality.
Also, the main support website still shows the regular flow of making a case, which as of now doesn't function anymore. In my opinion, the regular way of creating a case should remain next to the chatbot
