Forum Discussion

SlickRick's avatar
SlickRick
Frequent Contributor
8 months ago

Chrome/Edge Extension not always working... why?

Hi, I am currently experiencing some issues with Edge/Chrome extension and the playback of browser related keyword tests. I have a desktop application that open our company website, so i wrote a te...
rraghvani's avatar
rraghvani
Champion Level 3
8 months ago

I've seen this issue a few times in TC using v15.55.53.7 (current version that I use), and sometimes I will have to do a Ctrl + F5 to reload the web page in Chrome, to get it to work again. Usually, it's the browser not loading the plugin.

It could be relating to security policies, anti-virus software, user profile etc stopping the plugin from loading. Web browsers are always constantly updating, that could cause issues too.