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anthonybad91's avatar
anthonybad91
Occasional Contributor
28 days ago
Solved

Chrome minimizes and reopens every on screen action

We're experiencing an issue where for every on screen action Chrome minimizes and reopens. I created a brand new test suite and wrote a simple test navigating around the smartbear site and we are still running into this issue. We can't run tests because every time we open a dropdown it goes away when chrome minimizes and re opens. 

 

We've been on TC version 15.75.22.7 for two months with no problems. (Waiting on IT to upgrade TC to latest version to see if that helps) Chrome did just update to version 139.0.7258.67. I have opened a case with support but wondering if anyone else has run into this issue with the latest chrome update. 

 

Thanks in advance

web testing

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  • BrandonFowler's avatar
    BrandonFowler
    Occasional Contributor
    11 days ago

    Also having this issue. Company does not want to allow a rollback on Chrome version...hopefully the new TC version comes soon :(

  • PhilippeS's avatar
    PhilippeS
    Occasional Contributor
    10 days ago

    We are experiencing the same issue with TestComplete 15.76 and Chrome 139.

    Is there an earlier version of TestComplete where the problem won’t occur despite using Chrome 139?

    • wsgarcia's avatar
      wsgarcia
      Occasional Contributor
      9 days ago

      I have an open ticket for the issue and was told the release with the fix should be out early this week. Well, we're at midweek now, so I'm expecting the release any time now. 

      • PhilippeS's avatar
        PhilippeS
        Occasional Contributor
        9 days ago

        Don't get too excited too soon :D

        I also opened a ticket and received a response today (08-28) saying : “A permanent fix is included in the upcoming 15.77 release, which is planned for early next week". 

  • BrandonFowler's avatar
    BrandonFowler
    Occasional Contributor
    8 days ago

    For anyone still dealing with this issue, promptly make a ticket to SmartBear and explain that you want the hot fix installation for this issue "TestComplete1576_TC-109017-fix-chrome-minimizing-maximiz__" I installed this the other day and it has resolved my issue. 

    • wsgarcia's avatar
      wsgarcia
      Occasional Contributor
      8 days ago

      I can confirm this. I just tested out the patch and it's working great for me. I haven't yet tested on our test servers running Windows Server which didn't have the same issue, but on my local machine, running Win 11, it's working. 

  • MW_Didata's avatar
    MW_Didata
    Super Contributor
    4 days ago

    I just got the update to TC & TE 15.77.6

    The issue is solved for me and TC can interact with the latest version of chrome again.

  • rjm7390's avatar
    rjm7390
    New Contributor
    24 hours ago

    Is there a hotfix/patch that doesn't involve rolling back chrome or updating TC to latest version?

    • MW_Didata's avatar
      MW_Didata
      Super Contributor
      24 hours ago

      a full release with the fix is now available Testcomplete 15.77.6

      EDIT: Whoops I didn't read the part without updating TC
      What version are you on now?

    • anthonybad91's avatar
      anthonybad91
      Occasional Contributor
      24 hours ago

      Support sent me a patch last week. We ended up not using it and waiting for the official update but other people commented saying it worked. I would suggest opening a support ticket

    • mgormsen's avatar
      mgormsen
      Occasional Contributor
      24 hours ago

      Not sure why you don't want to upgrade to the latest version. I am guessing you have other things that break if you upgrade?

      I will say that we have been stuck on 15.71 for months. At first 15.72 was causing issues with our web tests. We kept trying every release when it came out, eventually 15.76 fixed our web issues, but now our Win Apps were broken so we stayed on 15.71. Until this chrome update broke our web tests completely.

      I put in a ticket for the Chrome issue 2 weeks ago and received a hotfix file last week, Unfortunately, while that hotfix did fix the browser issues, it still broke our Win App tests. We had to upgrade half of our computers to the 15.76 hotfix so we could run our web tests, then the other half had to stay on 15.71 to run our Win App tests.

      This week though we installed 15.77 and it finally fixed all the issues we have had in our tests since 15.72 came out. Web tests and our Win App tests ran just fine yesterday. 

      So it might be worthy trying the 15.77 update to see if it fixes your issues. If not, you should put in a ticket if you haven't already. If you already have one, you should update it to let them know you are still having issues.