Forum Discussion

Soni's avatar
Soni
Occasional Contributor
9 years ago

chrome extension is enabled but testcomplete cannot detect it when recording new test.

I updated my TestComplete to version  to 11.31.2420. Chrome is Version 50.0.2661.87 m (64-bit).  When I want to record a test , it gives me error that the extension is not installed or disabled. I...
  • Soni's avatar
    Soni
    9 years ago

    Thanks everyone for your suggestions.

     

    I modified the TestComplete installation and re-selected the Web module  (even though it was showing as selected), as noted in the : https://support.smartbear.com/viewarticle/74115/  and that solved the issue.

TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)

Hi Guys,

 

I have Chrome 50 and TestComplete 11.31 installed on my computer – everything works fine. In addition to this, our QA Team has confirmed that their web tests work fine with the latest browser version.

 

Soni, please make sure that SmartBear TestComplete Extension is installed and enabled in Chrome: chrome://extensions/

Also, check if you have the Web | Chrome Support TestComplete extension enabled (File | Install Extensions…).

If you have both extensions enabled, I recommend that you contact our Support Team to investigate this issue. You can reach out to them here: http://support.smartbear.com/product-list/

 

Joe, please check if you have the extensions enabled as well.

Soni's avatar
Soni
Occasional Contributor
9 years ago

Hi,

 

 Thanks for your reply  Tanya. 

I have the extension enabled in the Chrome: chrome://extensions/ and I checked the the Web | Chrome Support  is enabled under File/ Install extensions. Please see the following screenshots. Does it look correct ? 

 

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    Hi Soni,

     

    Thanks for sharing screenshots.

    Everything looks great. I recommend that you submit this issue to our TestComplete support Team as some investigation is required here.

    Thanks in advance.

    • joseph_michaud's avatar
      joseph_michaud
      Moderator
      9 years ago

      Coming back to this, I had to verify that I was still seeing the problem (especially when Tanya says otherwise :smileyhappy: )

      Rebooted the VM I was using... everything was fine!  Uninstalled, reinstalled Chrome.  Fine.  Tried older Chrome, latest Chrome.  Fine.  Reinstalled TestComplete.  Fine.

       

      I spent more time than I care to say trying to reproduce this, all to no avail.

       

      If you find that TestComplete still can't spy the Chrome objects, then:

       

      - uninstall Chrome and TestComplete

      - reboot (!)

      - install Chrome

      - terminate any running Chrome sessions

      - install TestComplete (making sure to install the Web module)

      - start Chrome and check that the TestComplete extension in Chrome is present and enabled (chrome://extensions/)

      - check that the Web plug-ins in TestComplete are present and enabled (File | Install extensions)

      - retry the Object Spy on Chrome

       

      and if you still can't spy the Chrome objects, check the Object Browser in TestComplete to see if the chrome process is recognized as a Browser, and submit a support case.

       

      And remember...

       

      always listen to Tanya.

       

       

      • EVarnavsky's avatar
        EVarnavsky
        SmartBear Alumni (Retired)
        9 years ago

        Also please check file versions of binary modules located in 

        c:\Program Files (x86)\Common Files\SmartBear\tcCrExtension\egnheagkhpgphnfbmhmjjckbeocfcjae\

         

        Several times I saw that these files have not been updated. In this case you have to uninstall TC, remove this folder and install TC again.