Forum Discussion

Marsha_R's avatar
Marsha_R
Icon for Champion Level 3 rankChampion Level 3
12 years ago

Can't open Clipboard error while editing keyword tests

This started happening after we went to version 9.31.  We try to copy a test or part of a test and this error will pop up.  The error can be cleared and the copy will work right after that, but this didn't happen in the previous version.
  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    12 years ago

    Hi Marsha,


     


    This issue seems to be specific to your computer. Can you try using TestComplete 10 to check whether the issue is reproduced in the latest product version?


    If it is, please contact our TestComplete Support team and provide them with the description of the issue, as well as with some helper information that can be generated by following the steps below:


     


    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.


     


    2. Select the "Launch/attach to TestComplete" option.


     


    3. Reproduce the problem.


     


    4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.


     


    5. Send it to the Support team.

  • monica_turca's avatar
    monica_turca
    11 years ago
    Hi, 



    I've seen this happen frequently on my machine as well. Please find the attached report.



    Thanks, 



    Monica
  • user_j_e's avatar
    user_j_e
    Occasional Contributor
    11 years ago
    Ran into this issue.  Support suggested deleting %TEMP% files.  Tried that and no longer get the error.
  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    11 years ago

    Hi Dumitras,


     


    You can submit a case without specifying the Customer ID. I'm asking to refer the investigation process to our Support team as our R&D team should be involved, as well.