Cannot focus a disabled or invisible window

Question

I have followed all the instructions perfectly but still testcomplete couldn't display my mobile (ASUS Zenfone 2). Although it shows my handset is connected but always shows the message "Cannot focus a disabled or invisible window" . Need your suggestion. Attachment will help you for better understanding.

I have followed the following link instructions:

https://support.smartbear.com/viewarticle/71876/#ID0EIC

gabrielg · Answer

Solved...&nbsp;Enabling first the tcxGroupBox which contained the&nbsp;TcxMemo component it seems now is working well.&nbsp;Regards.

tanyayatskovska · Answer

Hi Tanbir,
&nbsp;
I have never seen this error. Could you please follow the steps below and contact our Support Team to investigate this issue? Here are the steps:

Run the Report Generator tool located in &lt;TestComplete&gt;\Bin\ReportGenerator.exe.
Select the "Launch/attach to TestComplete" option.
Reproduce the problem.
Click the "Generate..." button in the Report Generator tool and save the report to a local folder.
Send the report to our TestComplete Support Team.

&nbsp;
Thanks in advance.

tanbir · Answer

Hi Tanya,Thanks for your kind attention and reply.I have followed your instruction but unable to send the file to your desired address. So, I have attached your desired file herewith.&nbsp;

tanyayatskovska · Answer

Hi Tanbir,
&nbsp;
Thanks for the file. However, our Dev Team should analyze it. Why didn’t you manage to attach the file? Did you get any errors?
&nbsp;

gabrielg · Answer

Hi Tanya,I am getting this same error trying to&nbsp;set the focus on a&nbsp;TcxMemo component; the component is sometimes&nbsp;enabled, and sometimes not, sometimes works and sometimes not. I set the component's Enabled property to true&nbsp;before, but it seems is not working. Any workaround to work with a tcxMemo component?

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Cannot focus a disabled or invisible window

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