Forum Discussion

Stoplight's avatar
Stoplight
Community Manager
10 months ago

Stoplight is broken for us - we're blocked

Originally posted by user Sergey to the Stoplight Community on 12/05/2023 at 09:33 ET.

Hi,

After migrating all our GitHub projects to a company, we can no longer reconnect our GitHub account. Support isn't able to help for a week already. Any advice?

Sergey

Administration
collaborate
develop
  • Stoplight's avatar
    Stoplight
    10 months ago

    a_welch (Staff) [12/05/2023 - 16:56 ET]

    Hello Sergey! I wanted to provide you with an article to assist with troubleshooting your Git connection. https://meta.stoplight.io/docs/platform/8ebc79d523ca6-troubleshoot-git-connections. If you would like for me to look into your support case, I will need to gather some additional information from you via DM. Let me know if you cannot get the issue resolved following the steps in the article and I can DM you with the additional information I will need.

  • Stoplight's avatar
    Stoplight
    Community Manager
    10 months ago

    a_welch (Staff) [12/05/2023 - 16:56 ET]

    Hello Sergey! I wanted to provide you with an article to assist with troubleshooting your Git connection. https://meta.stoplight.io/docs/platform/8ebc79d523ca6-troubleshoot-git-connections. If you would like for me to look into your support case, I will need to gather some additional information from you via DM. Let me know if you cannot get the issue resolved following the steps in the article and I can DM you with the additional information I will need.

    • Stoplight's avatar
      Stoplight
      Community Manager
      10 months ago

      Sergey (OP) [12/05/2023 - 20:08 ET]

      Thank you, this worked for moving to an organization! Still, had to create another account to bypass GitHub connectivity issues.