Forum Discussion

mvpd's avatar
mvpd
New Contributor
3 months ago

Need help reporting fraudulent payment — support portal blocked

Hi,

I tried reaching support, but the portal at support.stoplight.io asks me to create an account and enter card details just to log in. That feels like unnecessary friction, especially since I’m only trying to report a fraudulent payment.

Who’s the right person or team I should contact directly? My goal is simple: resolve the issue and get the refund handled without extra hoops.

Thanks in advance

2 Replies

  • mvpd's avatar
    mvpd
    New Contributor
    3 months ago

    Hi Thanks for the response, I have reached out via the contact form.

     I recommend reaching out directly to Stoplight’s billing or customer support team via. 

    Could you let me how to do that? I have been searching and cannot find those emails/portals.

    Thanks