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canpan14's avatar
canpan14
Occasional Contributor
7 years ago
Solved

When Installing a License from a File Nothing Happens When I Click the Next Button

I'm installing a license as I've done many times before (this time in Ready API 2.0). But for some reason when I click the next button after select the file, nothing happens.   If I put an invalid ...
VernonCrabtree's avatar
VernonCrabtree
Occasional Contributor

What a useless forum - every query that might be useful is referred to support.smartbear.com.

This does not count as being solved.

 

How about putting the outcome of this back in the forum?

What was the final solution?  My guess is upgrade to a later version?

I'll try this now, see how it goes.

VernonCrabtree's avatar
VernonCrabtree
Occasional Contributor
7 years ago

I can confirm that upgrading to the latest version (ReadyAPI 2.2.0) does NOT solve this problem.

 

  • canpan14's avatar
    canpan14
    Occasional Contributor
    7 years ago

    Hey, the reason I left that as solved is because (if I recall correctly) the conversation with them involved some private information.

     

    You're correct though that I should have written up the general things they had me try.

    1. Make sure the license isn't being used on another machine. If it is you need to go under Help -> License Manager. And uninstall the license first.

     

    2. The actual issue that I had was I was trying to use Ready API on a very old machine (was actually a Virtual Machine). When I changed to a newer machine everything worked fine. No idea what caused the problem in that old machine though. It was some old Windows 7 VM. 

    • VernonCrabtree's avatar
      VernonCrabtree
      Occasional Contributor
      7 years ago

      No problem - I had expected more from SmartBear though.

      It looks like this happens when I attempt to apply a license directly from an activation file.

      When the process of applying a non-activated fixed license file, send the info to license-activation@smartbear.com and then use the next screen after that, I get more sensible information.

       

      Except my license seems to be broken now: overactivation (even though they should be able to see I am the same user on the same PC, also frustrating) - which needs intervention by the person with access to my.smartbear.com

       

      • canpan14's avatar
        canpan14
        Occasional Contributor
        7 years ago

        I saw something like that at some point as well. You can't active the same license twice basically, at least one for individual use. Not 100% sure but you might have to make sure you've uninstalled it from any other versions running on your computer.

         

        If that doesn't apply I'd send them a support ticket, they've been good about answering mine within a day. I wouldn't be surprised if they need to intervene and sort out your personal license issues. Especially in a situation like this.