Forum Discussion
Hi, I'm not sure if you can still get support for your version. From what my team experienced this year, the environment selection feature is now only available for SoapUI NG Pro and not available on SoapUI Open Source.
This is not open source version, the company has paid good money for license for everybody using 4.6.2.
How can smartbear take something away that was previously working under that versions?
I can't update to the version 5.1.2 due to project I'm in middle of and api call that we also have a license & based up a few colleague they are having same issue. Urgg
- Debz8 years agoContributor
Hi,
I'm not sure how licensing works during the time you purchased 4.6.2 but as far as I know, paid application customers are entitled to product support. Maybe they can confirm if the environment selection should not have been affected by the recent product change to two separate applications: SoapUI Pro and Ready!API 2.0 with SoapUI NG tab or if there are other factors on your project that could have caused some part of your environment selection to break. Try dropping a message to the Smart Bear Customer Support. If there's someone who can confirm the change from your version to the new one, I think it's the guys out there.
I have only worked with the 5 point something versions last quarter 2016. The available licences during the time I started working with SoapUI are the free (5.3 Open Source) and annual subscription based (Ready!API 1.8 onwards) but when I talked to a Customer Service representative and lead, they told me if I bought a subscription for more than a year, they can provide me with a discount. Maybe they can assist you with transitioning to the new product. I've asked my client to update from Ready!API 1.8 - 2.0. I told them 2.0 have better report and UI. The upgrade was free since their subscription year is still on even if the product version is different.
- nmrao8 years agoChampion Level 3dynmo1,
Not sure if you have gone thru previous reply.
The best thing would be to contact SmartBear customer support team and get clarified. Please use below link for the same.
https://support.smartbear.com/product-list/
Note that you can have parallel installations of the software in case to try later version before fully switching the entire team. Have backup copy of your projects if you are trying to open them in newer software version as they may not compatible with lower version once those are saved in the later version.
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