Forum Discussion

Rajs's avatar
Rajs
Occasional Contributor
5 years ago

ReadyAPI 3.2.5 crashing on startup or after startup

I have upgraded to ReadyAPI 3.2.5 and it is crashing on or just after start up. What shall I do?  I am using it on Window server 2008 R2 standard.    
  • richie's avatar
    richie
    5 years ago

    Hey Rajs,

    Have you checked the logs at all?

    Id check the readyapi! log. I appreciate thats difficult if readyapi! Is crashing, but you can check the log as its written to a file on the hard drive in your logged on user's profile. On windows 10, the log is written to something like c://Users/<profilename>/.readyapi so have a look in your profile for the appropriate logs.

    Obviously readyapi! Is clashing with your current config on your windows server, so it might be worth having a look in the event viewer to see if the clash is recorded there too.

    Finally, its probably worth raising a support ticket with smartbear...im typing this out on my phone so cant provide the link, but if you search youll find it no problem.

    Cheers,

    Rich

richie's avatar
richie
Community Hero

Hey Rajs,

Have you checked the logs at all?

Id check the readyapi! log. I appreciate thats difficult if readyapi! Is crashing, but you can check the log as its written to a file on the hard drive in your logged on user's profile. On windows 10, the log is written to something like c://Users/<profilename>/.readyapi so have a look in your profile for the appropriate logs.

Obviously readyapi! Is clashing with your current config on your windows server, so it might be worth having a look in the event viewer to see if the clash is recorded there too.

Finally, its probably worth raising a support ticket with smartbear...im typing this out on my phone so cant provide the link, but if you search youll find it no problem.

Cheers,

Rich

sonya_m's avatar
sonya_m
SmartBear Alumni (Retired)
5 years ago

Thanks Richie, for the thorough response!

 

Rajs How did you solve this issue? Please share!