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Rajs's avatar
Rajs
Occasional Contributor
5 years ago

ReadyAPI 3.2.5 crashing on startup or after startup

I have upgraded to ReadyAPI 3.2.5 and it is crashing on or just after start up. What shall I do? 

I am using it on Window server 2008 R2 standard.

 

 

  • Hey Rajs,

    Have you checked the logs at all?

    Id check the readyapi! log. I appreciate thats difficult if readyapi! Is crashing, but you can check the log as its written to a file on the hard drive in your logged on user's profile. On windows 10, the log is written to something like c://Users/<profilename>/.readyapi so have a look in your profile for the appropriate logs.

    Obviously readyapi! Is clashing with your current config on your windows server, so it might be worth having a look in the event viewer to see if the clash is recorded there too.

    Finally, its probably worth raising a support ticket with smartbear...im typing this out on my phone so cant provide the link, but if you search youll find it no problem.

    Cheers,

    Rich

  • richie's avatar
    richie
    Community Hero

    Hey Rajs,

    Have you checked the logs at all?

    Id check the readyapi! log. I appreciate thats difficult if readyapi! Is crashing, but you can check the log as its written to a file on the hard drive in your logged on user's profile. On windows 10, the log is written to something like c://Users/<profilename>/.readyapi so have a look in your profile for the appropriate logs.

    Obviously readyapi! Is clashing with your current config on your windows server, so it might be worth having a look in the event viewer to see if the clash is recorded there too.

    Finally, its probably worth raising a support ticket with smartbear...im typing this out on my phone so cant provide the link, but if you search youll find it no problem.

    Cheers,

    Rich

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)

      Thanks Richie, for the thorough response!

       

      Rajs How did you solve this issue? Please share!