Here is the info they require for capturing crash logs.
For me thats too late but good to know for next time.
I am sending crash logs that I have on my user profile
Complete the Ready! API log:
Run the Command Prompt and navigate to the <Ready! API>\bin folder.
Run the following command: ReadyAPI-X.X.X.exe>C:\log.txt 2>C:\error_log.txt Ready! API will be started and logging will be redirected to the C:\log.txt and C:\error_log.txt files (you can change the location of the files if you want).
Reproduce the problem.
Send us the log.txt and error_log.txt files.
Check whether the R!API Installation\bin folder contains files named like hs_err_pidXXXXX.log. If the files are there, please send them to us.