Forum Discussion

LalMAnsari's avatar
LalMAnsari
New Contributor
9 years ago

Reporting Tab is blank

Hi All,   I need to customize my HTML report but the Reporting tab is totally blank. I tried adding a new template but all the tabs remain blank. Is there any way to fix this?   Thanks in advance...
LalMAnsari's avatar
LalMAnsari
New Contributor
9 years ago

Hi Tanya,

 

Thank you for your reply.

 

The bin/report folder is installed in my system with complete access. I tried changing the report folder with the same folder from another machine but no luck.

 

 

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    That’s strange. I can suggest that you try reinstalling Ready! API. Perhaps, some modules have failed to install :(

    • gauravshukla092's avatar
      gauravshukla092
      New Contributor
      7 years ago

      Hi,

      I havnt seen the available reports, previously reports exist in the available reports tab, but now there is no reports if there is any installation issue the reports should not be there previously, I have checked "bin/reports" folder as well, I hhave stuck, could you help me out? Thanks

      • Bill_In_Irvine's avatar
        Bill_In_Irvine
        Contributor
        7 years ago

        I just got the same problem. Oddly I can generate reports but I cannot customize. The "Manage report templates" are all empty in all tabs 

         

        These were all populated earlier today.

         

        I tried the "Reload all global reports and templates from disk" button but it did nothing. I tried fooling around with the custom report library folder just in case. I exited ReadyAPI and restarted it. I also rebooted my machine (a virtual machine). But still no global reports and templates...

         

        I even tried uninstall and then re downloaded the ReadyAPI 2.2.0 from the SmartBear website and reinstall ReadyAPI 2.2.0. Same deal. Incidentally I was able to successfully create a custom report for the test suite. I can run it. So ReadyAPI acknowledges the reports folders. It just won't let me customize anymore!

         

        I can see the reports and templates when I run ReadyAPI as root but not user. So I'm not sure of what permission settings I need on what files / folders to allow me to customize templates again once I log in as user.