Problem with offline licencing via email

Hello, we have issues that prevent us from using our licences. We received no response when sending request to 'license-activation@smartbear.com'.

What is the correct way to point to such a problems? From 'customercare@smartbear.com' we received where the web address in response in bottom is not suitable for soapui pro!

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This is an automatically generated message. Please do not reply.

Your recent email to SmartBear Customer Care was submitted to an unmonitored email address and therefore not processed.

Please resubmit your question using the Contact Support form:

http://support.smartbear.com/product-list/

Completing this form will ensure the proper routing of your question and a faster response time.

Thanks,
The SmartBear Customer Care Team