Forum Discussion

flopez's avatar
flopez
New Contributor
8 years ago

Online and Offline activation is failing...

This week, I was given a SoapUI license key file by the company I work for.     1) When Ready! API starts, I click on the "Install license..." button for the SoapUI NG product. 2) I then select th...
  • flopez's avatar
    flopez
    8 years ago

    SmartBear support helped me identify the issue: this issue was due to the fact that my IT department gave me a license key file that was already in-use by another employee.   They just gave me a new license key file and so this issue is resolved.  I'm now working with that team to see what went wrong in our internal process.  Thanks for the help.

TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)
8 years ago

Hi,

 

The best way to resolve license questions is to contact the Support Team. Rao posted the link here.

Flopez, have you resolved the issue?

  • flopez's avatar
    flopez
    New Contributor
    8 years ago

    I sent an email to SmartBear support, and now let's see what happens.


    I have already invested a significant amount of time on trying to get this license to work, and so I'm also reviewing just going with the free version and trying to return this purchase for a refund.

     

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      8 years ago

      Hi Flopez,

       

      I'v found your support case, and I see that you are working with Steven from our Customer Care Team. I'm sure he will help you resolve the issue shorty. Sorry for the inconvenience.

      • flopez's avatar
        flopez
        New Contributor
        8 years ago

        SmartBear support helped me identify the issue: this issue was due to the fact that my IT department gave me a license key file that was already in-use by another employee.   They just gave me a new license key file and so this issue is resolved.  I'm now working with that team to see what went wrong in our internal process.  Thanks for the help.