Forum Discussion

jjam2's avatar
jjam2
New Contributor
2 months ago

3.62 Log In with SB Id button not working.

I was able to use 3.62 when I upgraded, but since I have restarted it wants my Smartbear Id and the button is not working.

Feel like a practical joke today because even loggin in here I had to start a new user, as the login prompt does not come up it just randomly logs me in. I've cleared cookies and refreshed. Signed in/out. Anyway I don't care about this problem.

I've always been able to sign in with my SB Id. Or just log into the License management and R-api picks it up.

What is going on here I'm locked out of my product?

 

3 Replies

  • CarlosValcarcel's avatar
    CarlosValcarcel
    Icon for Staff rankStaff
    2 months ago

    Hmm. Just logged out of my 3.62.0 RAPI instance and logged back in with no problem.

    It might be worth submitting a support ticket.

    • jjam2's avatar
      jjam2
      New Contributor
      2 months ago

      Yeah thanks :) I did open a ticket, they suggested uninstall/reinstall. That didn't solve it, so I still had my 3.61.0 install file so I reverted without issue. I'm just going to blink and next version will be out, lol. 

      • joostdgfed's avatar
        joostdgfed
        Occasional Contributor
        2 months ago

        Hi.

        I recently had the same issue. Support recommended to:

        Delete all  .key and .dat files from the installation directory (C:\Users\<username>\.readyapi\)  to remove any cached license data.

        I had an "authorization.dat" & "license-info.dat" which after removing made the button act again as normal. Potentially you'll need also a fresh installation. V3.63 is out as of today, but  don't see any bug fix on this, so assume you'll still need to do this action to fix it.