Forum Discussion

jjam2's avatar
jjam2
New Contributor
2 months ago

3.62 Log In with SB Id button not working.

I was able to use 3.62 when I upgraded, but since I have restarted it wants my Smartbear Id and the button is not working. Feel like a practical joke today because even loggin in here I had to start...
CarlosValcarcel's avatar
CarlosValcarcel
Icon for Staff rankStaff
2 months ago

Hmm. Just logged out of my 3.62.0 RAPI instance and logged back in with no problem.

It might be worth submitting a support ticket.

  • jjam2's avatar
    jjam2
    New Contributor
    2 months ago

    Yeah thanks :) I did open a ticket, they suggested uninstall/reinstall. That didn't solve it, so I still had my 3.61.0 install file so I reverted without issue. I'm just going to blink and next version will be out, lol. 

    • joostdgfed's avatar
      joostdgfed
      Occasional Contributor
      2 months ago

      Hi.

      I recently had the same issue. Support recommended to:

      Delete all  .key and .dat files from the installation directory (C:\Users\<username>\.readyapi\)  to remove any cached license data.

      I had an "authorization.dat" & "license-info.dat" which after removing made the button act again as normal. Potentially you'll need also a fresh installation. V3.63 is out as of today, but  don't see any bug fix on this, so assume you'll still need to do this action to fix it.