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steve_mcclung's avatar
steve_mcclung
Occasional Contributor
9 years ago
Solved

Registering SmartBear Test Agent

We have 5 workstations, each have a copy of Test Complete installed.  We are connected to a single license manager PC.  I have successfully set up my installation of TestComplete and have registered the Test Agent to the Web Service URL.  However, we are unable to register test agent to the URL on a 2nd computer for another of my testers.  We are very sure we have entered the URL and credentials correctly.  Suggestions??

  • NBorovykh's avatar
    NBorovykh
    9 years ago

    Hi Steve,

     

    Please check whether the QAC REST service is accessible from your TestComplete workstation. For this, navigate to the service URL in a browser on the problematic machine.

     

    If you're a SaaS customer, use this URL:
    https://rest.qacomplete.smartbear.com/rest-api/service
    If you're a QAC On-Premise customer, use this URL (replace the placeholder with the actual server name):
    http://[your server name]/rest-api/service

     

    If the URL is correct and the service is accessible, you should see the list of the service methods:

     

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  • NBorovykh's avatar
    NBorovykh
    Moderator
    9 years ago

    Hi Steve,

     

    Please check whether the QAC REST service is accessible from your TestComplete workstation. For this, navigate to the service URL in a browser on the problematic machine.

     

    If you're a SaaS customer, use this URL:
    https://rest.qacomplete.smartbear.com/rest-api/service
    If you're a QAC On-Premise customer, use this URL (replace the placeholder with the actual server name):
    http://[your server name]/rest-api/service

     

    If the URL is correct and the service is accessible, you should see the list of the service methods:

     

    • steve_mcclung's avatar
      steve_mcclung
      Occasional Contributor
      9 years ago

      Thanks for all the prompt responses.  After all this I am pretty sure the person I was trying to help was incorrectly typing in their password or server name.  We are good now!

    • steve_mcclung's avatar
      steve_mcclung
      Occasional Contributor
      9 years ago

      We were able to see the list of the service methods

  • Ravik's avatar
    Ravik
    Super Contributor
    9 years ago

    Hi

     

    Try Below steps this may help you

     

    1. Access below URL - on local machine where you want to use TestComplete -
    2. http://localhost:1947/_int_/ACC_help_index.html

                  

    1. Configuration
    2. Go to Access to Remote License Manager tab
    3. Specify Search Parameters Text box  Enter Server IP - 10.192.xx.xxx (IP  of License Manager  PC)
    4. Submit

     

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      9 years ago

      Hi Steve,

      As your question is related to the QAComplete/TestComplete integration, I've moved this thread to the QAComplete community.