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sprei_09's avatar
sprei_09
Occasional Contributor
8 years ago

Integrate QAComplete with Jira

Hello,   We want to integrate 'QAComplete' with 'Jira'. Please help providing step by step instructions. I appreciate your help and support.   Thank you.
sprei_09's avatar
sprei_09
Occasional Contributor
Hi Nastya,
 
I have replied back to the solution provided above through the email I have signed up my account. Seems to be that has not been reached to you.
 
Anyway, I have strictly followed the instructions provided in the JIRA integration links and apparently we have cloud infrastructure. So, I have used JIRA Url and Secret Key to log into the account. The account login was successful.
 
However, when selected with the projects from the QAComplete and JIRA from the list, the following error is being thrown.
We already have cloud projects created in JIRA, but still we are receiving this error. Any great thoughts will be very helpful to resolve this issue. Appreciate you taking time.
 
"No JIRA Cloud projects are selected for synchronization.
If you want to disable synchronization, click Disconnect"
 
Please help.
 
 
Inline image 2
Nastya_Khovrina's avatar
Nastya_Khovrina
SmartBear Alumni (Retired)
8 years ago

Hi, thank you for the reply.

What version of QAC do you use - SaaS or On-Premise?

Please see this article: 
The "QAComplete Integration for JIRA" plugin - clarification of the "QAComplete server must have access to JIRA server" requirement

Also, note that the JIRA account you use for configuring synchronization must have Administrator privileges: 
https://support.smartbear.com/qacomplete/docs/#UsersGuide_SP/JIRA Integration/plugin/requirements.htm

 

Please let me know the case number, I cannot find the corresponding case in our DB.

  • sprei_09's avatar
    sprei_09
    Occasional Contributor
    8 years ago

    I think I have not created a ticket but just the post. I will create a ticket for this issue.

     

    However, I do not see any issue with our servers to access. I have verified these before the start the of integrating the tools.

    Both JIRA and QAC are in SaaS and are accessible over internet.

    Any thoughts are appreciated.

     

    Thanks,

    Srinivas

    • Nastya_Khovrina's avatar
      Nastya_Khovrina
      SmartBear Alumni (Retired)
      8 years ago

      Srinivas,

       

      Thank you for the reply. It is not clear for me whether you can see the list of Jira projects. If you can, you need to select the needed JIRA project and click on the 'check mark' next to projects name. It should highlight after you clicked it. Please see the screenshot. 

       

      Can you please provide a screenshot with your error message?