Forum Discussion

AR's avatar
AR
Occasional Contributor
13 years ago

Import/Export Data Issue

Hi,

Problems faced when I try to import data.

We use < > to indicate the variables. For example, enter the <username>.



While importing, ALM takes only "enter the ". <username> is missed out.



The same issue is faced, when we use the {}.





Problems faced when I export the data.



Under one of the custom fields, I enter the following:-



Description: Enter the value.

1. 1000 in one field.



2. enter the submit button.



Instead of capturing the value in single column in excel, each and every line is entered in a separate row. Because of this issue, we are unable to get the expected data through export.



Please look into both of this issues.



Thanks and Regards,

Ananthi Ramachandran
  • barbarae's avatar
    barbarae
    Staff
    13 years ago
    Hi Ananthi -

    This looks like a good question for our support team.

    In ALMComplete, look at the top right of your screen.

    Click on Help Center, then click on Create Support Ticket. Please attach a copy of the CSV file that you are importing, and also let our support team know what sort of data you are importing into where - having a copy of your CSV file will help with troubleshooting.

    Thanks!