Forum Discussion

rmargalit's avatar
Occasional Contributor
13 years ago

Feature Request: Escalation Rule - Defects

Allow for escalation rules on defects.  For instance I want to know when any critical defect is entered on a project.

1 Reply

  • jmollitor_1's avatar
    Occasional Contributor
    Hello Ron,

    We do have this feature today.  Go to Setup/System Configuration/Escalation Rules and you should see a Defects option there.  If you do not, you may need to grant access in your Security Group to see that properly.  In the Defects security entity section you will see an option for Defects Escalation Rules Maintenance, which governs the Escalation Rules for Defects.