Escalation Rules
Is there any way to check previous values and compare columns? For instance, I'd like conditions such as: Last Updated By <> Assigned To Assigned To <> Previous Assigned To A...
Forum Discussion
barbarae
Staff
StaffHi Jeff -
I haven't had a chance to play around with this yet, but will let you know what I find.
I know that Assigned To = Current User won't work, since Current User is the user currently logged in, and the escalation engine won't know that information. Not sure about the others but it sounds interesting.
I haven't had a chance to play around with this yet, but will let you know what I find.
I know that Assigned To = Current User won't work, since Current User is the user currently logged in, and the escalation engine won't know that information. Not sure about the others but it sounds interesting.