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georg_jezersek's avatar
georg_jezersek
Occasional Contributor
11 years ago

how do I get the Master host to work in LoadComplete 3.2

Hi, I upgraded to LoadComplete 3.2 and now the Host Master does not work anymore. If I use a remote RAS my tests work but if I leave it on Master I get RAS not started. Is ther an option I need to se...
RyanHeidorn's avatar
RyanHeidorn
Icon for Staff rankStaff
11 years ago

Hi Georg,

 

It sounds like this got messed up during upgrade. LoadComplete 3.2 includes http://support.smartbear.com/viewarticle/78134/#ID0EKBAC to the way the Master station generates load. It's possible that the service was not registered correctly. You could try uninstalling/reinstalling, but probably best to log a ticket with support: http://support.smartbear.com/message/?prod=LoadComplete

 

  • Anumakonda_mahe's avatar
    Anumakonda_mahe
    Frequent Contributor
    11 years ago

    Dear   

    we are also getting same problem, i am unable to start master station.

    • georg_jezersek's avatar
      georg_jezersek
      Occasional Contributor
      11 years ago

      Hi, try to uninstall and reinstall the product. This was the only way for me to get it to work.

       

      The service for the RAS does not get registered properly, I guess.

       

      - GJ

    • RyanHeidorn's avatar
      RyanHeidorn
      Icon for Staff rankStaff
      11 years ago

      Hi Anumakonda_mahe:

       

      Yes, in this case I suggest the same thing (uninstall/reinstall). Or, if you'd like, you can open a support ticket to have our support group troubleshoot this issue: http://support.smartbear.com/message/?prod=LoadComplete

       

       

      • Anumakonda_mahe's avatar
        Anumakonda_mahe
        Frequent Contributor
        11 years ago

        Thanks,

         

        Now it is working fine after Re installing it.. thanks for your support.