Forum Discussion

SurenDs's avatar
SurenDs
Occasional Contributor
9 years ago

Agent Check - Operations - Master: Connecting to the station

Unable to run the scenarios, as everytime I'm promted with "Agent check" and it waits for some 550+ sec and then timeout occurs. Stations: Host - Localhost Scenario recorder and simulated against -...
  • SurenDs's avatar
    SurenDs
    9 years ago

    Load complete : Uninstall - Reboot (machine) - Install - Reboot (machine)

    These steps helped to resolve the issue.

    Anyway thanks for the quick replies. Appreciate it.

     

    Regards

    Suren

RyanHeidorn's avatar
RyanHeidorn
Staff
9 years ago

Hi SurenDs,

 

Can you check to see that the LoadComplete Remote Agent service is running? (Start > Run > "services.msc")

 

If you restart the service and the problem persists, I suggest opening a support ticket for quick resolution of the issue.

 

Best,

  • SurenDs's avatar
    SurenDs
    Occasional Contributor
    9 years ago

    Hi Ryan,

     

    Yes the LoadComplete Remote Agent service is running and also I did restart. But still I see the "agent check"  happening.

     

    Thanks

    Suren

    • RyanHeidorn's avatar
      RyanHeidorn
      Staff
      9 years ago

      Hi Suren,

       

      If you open a support ticket and are able to find a resolution, would you mind posting it here for the community's benefit?

      Thanks and hope the issue is resolved quickly!

      • SurenDs's avatar
        SurenDs
        Occasional Contributor
        9 years ago

        Case Number: #00166075
        Case Subject: Agent Check - Operations - Master: Connecting to the station
        Case Description: Unable to run the scenarios, as everytime I'm promted with "Agent check" and it waits for some 550+ sec and then timeout occurs.

        Stations: Host - Localhost

        Scenario recorder and simulated against - .Net web application

        Note: Remote Agent service is running

        ---------------------------------------------------------
        Situational Questions:

        Q: What is the type of your request?
        A: Problem using the product

        Q: When does the problem occur?
        A: Test playback or scenario verification

        Q: What the problem is?
        A: Distributed tests problem (Remote Agent or cloud)
        Requested info: * Use Jing [http://www.jingproject.com/] to record a video demonstrating the problem and attach it to your query.
        * Also, attach your zipped project suite folder with the failed execution log:
        Zipping your TestComplete project suite [http://screencast.com/t/NjQ0NTkzZjMt]

        Q: How many tests are causing the problem?
        A: All tests