Forum Discussion

Colin_McCrae's avatar
Colin_McCrae
Community Hero
12 years ago

Your support ticket page appears to be broken!

Hi I'm trying to raise a support ticket on: http://support.smartbear.com/message/?prod=TestComplete I have completed all the fields, including "Customer ID" but I keep gettign the error ...
Colin_McCrae's avatar
Colin_McCrae
Community Hero
12 years ago
Thanks Tanya.



I'd also contacted the sales guy I deal with and he informs that the user ID I was entering is incorrect. (I took it from the sale invoice for TestComplete)



He supplied me with the correct number and it submitted OK.



So yeah, it works, but the error message could be better I think. The field was populated, not empty, so a message more like "We don't recognise this user ID..." would maybe be more helpful?