Forum Discussion

yuanguo's avatar
yuanguo
11 years ago

Error "com.smartbear.ccollab.binary.BinaryFileConversionException: There was an error converting the file"

After creating a review, and try to open the document (MS Word 2010) inside the review, it posted the following error



com.smartbear.ccollab.binary.BinaryFileConversionException: There was an error converting the file



Inside the file there are some graph, I made sure they are pictures not embeded objects.



Any suggestions.



Thanks, Yuan
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    11 years ago

    Hi Yuan,


     


    I've found a similar issue related to reviewing PDF files. Please check whether the workround suggested here helps you.


    Otherwise, I recommend that you post your question in the CodeReviewer forum located here or submit a support case to the Customer Care Team.