Word documents too blurry?
Has anyone else had trouble with word documents being blurried in the viewer in Collaborator? It looks like its being saved as a JPG or something, then displayed. Currently, my team is reviewing the ...
Forum Discussion
Hello Hook_Ring,
Collaborator converts the review materials to the PDF format to view it in the Diff Viewer. It uses a 3rd party library for these conversions. We are looking into ways to improve the quality. Also, we have reworked it in the 9.5.9501 release. So, could you please try to installing it and check how it works?
If you aren't able to test the mentioned release, try to use the "Print To Review" feature.
Oleg,
I'm already running that version of Code Collaborator, why do I get the same problem when I do my own PDF conversion and upload it?
Thanks
Any progress here? Uploaded PDF's are still very blurry. The original file is sharp.
Hi breinhold,
There were a lot of PDF improvements during the releases. I would recommend that you test the issue using one of the latest Collaborator releases (creating a new review and uploading the files from scratch):
https://support.smartbear.com/viewarticle/91618/
If the issue still persists, I would recommend that you submit a ticket on our support portal and provide us with the confidential data (a review dump file or the original PDF file) there:
https://support.smartbear.com/message/?prod=Collaborator
