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subhashc's avatar
subhashc
Occasional Contributor
12 years ago
Solved

unable to open Code collaborator page in browser

Hi support, suddenly my CC page not  able to open in browser, i have checked all configuration every thing fine. please find details below. CC URL: http://x.x.x.x:8082 could you p...
  • rpaterson's avatar
    rpaterson
    12 years ago
    Hello,



    You appear to have multiple XML files in your <install>/tomcat/conf/Catalina/localhost directory.  This is a problem - there MUST be only one XML file in that directory, named "ROOT.xml".  You can have other files in there (e.g. backups of the ROOT.xml file) but you have to name them something that doesn't end in ".xml".



    To fix the problem first shut down your server, then go in to that directory and move/delete/rename the other files so that "ROOT.xml" is the only "*.xml" file.  Then restart your server.



    Regards,

    Roy
rpaterson's avatar
rpaterson
SmartBear Alumni (Retired)
12 years ago
Hello,



You appear to have multiple XML files in your <install>/tomcat/conf/Catalina/localhost directory.  This is a problem - there MUST be only one XML file in that directory, named "ROOT.xml".  You can have other files in there (e.g. backups of the ROOT.xml file) but you have to name them something that doesn't end in ".xml".



To fix the problem first shut down your server, then go in to that directory and move/delete/rename the other files so that "ROOT.xml" is the only "*.xml" file.  Then restart your server.



Regards,

Roy