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Swoop's avatar
Swoop
Frequent Contributor
12 years ago

[CodeReviewer] 'Run All Diagnostics' not returning

I had my system administrator bounce the server that our instance of Code Collaborator (v7.0.7022) is running on.

 

After it came up, I launched “RUN ALL DIAGNOSTICS” from the Diagnostic Utility page.

 

It’s been two hours, and the “RUN ALL DIAGNOSTICS” call has not finished, nor has it returned any data.

 

Any suggestions?
  • Swoop's avatar
    Swoop
    Frequent Contributor
    12 years ago
    Support Replied: The most graceful approach is to stop the service.

    We recommend only running the diagnostics when instructed to do so by SmartBear Support. If you have a specific issue or question that prompted you to run the diags, please send us a description of the issue you're seeing along with your server logs so we can take a closer look.