Forum Discussion
nlterry
13 years agoContributor
Glenn,
If you will send a review dump file to support@smartbear.com, we will take a look at this for you.
To create a debugging dump of the review:
Open the review in question
Go to the "System" link at the bottom of the page (depending on administrative settings, you may have to be an administrator to do this).
In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings:
"Server Logs" => "Include Server Logs"
"File Contents" => "Include all file content"
"Which Data" => "Complete database dump"
"Restrict to One Review" => "Only data from Review ID xxxx"
Then click on the "Download Dump File" button. Send us the resulting zip file.
If you will send a review dump file to support@smartbear.com, we will take a look at this for you.
To create a debugging dump of the review:
Open the review in question
Go to the "System" link at the bottom of the page (depending on administrative settings, you may have to be an administrator to do this).
In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings:
"Server Logs" => "Include Server Logs"
"File Contents" => "Include all file content"
"Which Data" => "Complete database dump"
"Restrict to One Review" => "Only data from Review ID xxxx"
Then click on the "Download Dump File" button. Send us the resulting zip file.
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