Forum Discussion
LLuna
13 years agoStaff
Hi,
There is a known issue with trying to use any eclipse plugin version (except 7237), against server version 7237. Could this be the case you guys are running into?
If not, can you send us a debug log so we can take a look?
To create a debugging log, please go to Window > Preferences > Code Collaborator > Capture Debugging Log. This will open a Debugging window. With that window still open, please reproduce the issue and press "Save Log."
To get the configuration information, go to "Help" -> "About ..." -> "Installation Details" -> "Configuration" tab.
Select all of the text in the "Configuration Details" box and save it in a file.
Then click "View Error log" and save that information in a file as well.
Send those files to our support email (codecollab@smartbear.com) and we'll take a look.
Thanks,
Luis Luna
There is a known issue with trying to use any eclipse plugin version (except 7237), against server version 7237. Could this be the case you guys are running into?
If not, can you send us a debug log so we can take a look?
To create a debugging log, please go to Window > Preferences > Code Collaborator > Capture Debugging Log. This will open a Debugging window. With that window still open, please reproduce the issue and press "Save Log."
To get the configuration information, go to "Help" -> "About ..." -> "Installation Details" -> "Configuration" tab.
Select all of the text in the "Configuration Details" box and save it in a file.
Then click "View Error log" and save that information in a file as well.
Send those files to our support email (codecollab@smartbear.com) and we'll take a look.
Thanks,
Luis Luna