Forum Discussion

ancybaby's avatar
ancybaby
Occasional Contributor
10 months ago

"Unable to connect to remote device with requested capabilities".

Hi Team

I was trying to execute tests in remote devices present in bitbar cloud  from testcomplete and I get the error that " The device is unavailable'. however I can see that all the devices that throw the unavailable error are fully available in bitbar cloud and I'am able to do the testing directly from bitbar cloud.But when I try to connect the device to testcomplete, it throws error as below:

Can someone assist on this issue ?

Bitbar
  • EmilyMurray's avatar
    EmilyMurray
    Contributor
    10 months ago

    Hey ancy. Ensure stable network connection, verify TestComplete settings, update software if needed, review device availability, and contact Bitbar Cloud support for further assistance if issues persist.

  • ancybaby's avatar
    ancybaby
    Occasional Contributor
    10 months ago

    Thanks !. Updating the testcomplete version fixed the issue