Forum Discussion

ancybaby's avatar
ancybaby
Occasional Contributor
8 months ago

"Unable to connect to remote device with requested capabilities".

Hi Team

I was trying to execute tests in remote devices present in bitbar cloud  from testcomplete and I get the error that " The device is unavailable'. however I can see that all the devices that throw the unavailable error are fully available in bitbar cloud and I'am able to do the testing directly from bitbar cloud.But when I try to connect the device to testcomplete, it throws error as below:

Can someone assist on this issue ?

Bitbar
  • EmilyMurray's avatar
    EmilyMurray
    Contributor
    8 months ago

    Hey ancy. Ensure stable network connection, verify TestComplete settings, update software if needed, review device availability, and contact Bitbar Cloud support for further assistance if issues persist.

  • ancybaby's avatar
    ancybaby
    Occasional Contributor
    8 months ago

    Thanks !. Updating the testcomplete version fixed the issue