Forum Discussion

IceBerge's avatar
IceBerge
Regular Visitor
10 years ago

error message when installing AQTime 8.40 on WIndows 7 x64 bit about unsigned driver

Hi,   When installing the newest release of AQTime on a WIndows 7 x64 PC I received this popup error message at the end of the installation that it tried to install an Unsigned driver and Windows...
  • hhherby's avatar
    hhherby
    9 years ago

    For future refrence, I was able to figure out what patch was missing from my system to get the digitally signed drivers to pass.  I was missing Security Update KB3033929.  For the less fortunate people out there that have their Windows Update run by an IT department.

DSager's avatar
DSager
Staff

that 'Windows requires a digitally signed driver' issue was replicated in our lab, only when the Windows OS is 'not' up-to-date.  

 

AQtime's driver are signed.  

 

Before you install AQtime Pro, you should make sure that the following requirements are met:

 

1. the Windows Operating System is up-to-date.

 

2. your user account has the necessary permissions:  You are logged in as admin or member of the admin group.

 

See the AQtime Installation Guide for all the system requirements, important considerations and instructions for installing and maintaining AQtime Pro:

 

* SmartBear technical reps are always ready to further help.  Don't hesitate to contact the SmartBear Support team to get further assistance.

 

 

 

hhherby's avatar
hhherby
New Contributor
9 years ago

Could you tell me what patch is needed to be installed on Windows 7 machine for this to work?  This way it would help my IT fix this issue?

  • DSager's avatar
    DSager
    Staff
    9 years ago

    There is no patch from SmartBear.  Make sure your Windows Operating System is up-to-date: Control Panel\All Control Panel Items\Windows Update

     

    Note: "Digital signatures are based on Microsoft public key infrastructure technology...."

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff543743(v=vs.85).aspx

     

    And remember SmartBear technical reps are always ready to further help.  Don't hesitate to open a AQtime support request for installation or usage issue: https://support.smartbear.com/message/?prod=AQtime

     

     

     

     

    • hhherby's avatar
      hhherby
      New Contributor
      9 years ago

      I was wondering if you knew what KB patch is needed to be installed on the Windows 7 machine to make Windows Up-To-Date?

      • DSager's avatar
        DSager
        Staff
        9 years ago

        That would be a question for a Microsoft rep, if the Windows, Control Panel\All Control Panel Items\Windows Update applet is failing.

         

        or try using the "Windows Update troubleshooter"