Blue screens

Hi,

To help us investigate your problem, please contact our Support Team and send them the following information:

1. The profiling project you are using.

2. The profiled application.

3. Dump files generated when errors occur. To generate the dumps, follow the steps below:

1) download the Debugging Tools for Windows package from:

http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi

and install it;

2) when an error occurs in AQtime, open the "Start | Run..." dialog and execute the following command:

"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn AQtime.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"

This command will make WinDbg write a memory dump of the AQtime.exe process to the "C:\Dump1.dmp" dump file. After the dump is written, WinDbg will be closed;

3) if your tested application is still running (check this via Task Manager), generate a memory dump for its process as well:

"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn APPLICATION_PROCESS -Q -pd -c ".dump /m C:\AppDump1.dmp;q"

(change APPLICATION_PROCESS to the actual name of the tested application's process that you can see in Task Manager);

4) wait for two minutes;

5) repeat steps 2-4 twice more (but correct the dump file names in the command lines);

6) send us all of the generated dump files.