aqtime standard - the required aqtime 7 service (x64) is not installed ...

Hi Francois,





You mentioned that AQtime can profile samples shipped along with the tool without any problems. Did you recompile these samples for x64 platform? The compiled samples that are shipped along with the tool are 32-bit application. Could you please recompile a C# sample for x64 platform and check whether the problem can be reproduced with it? This information will help us understand whether the problem is application-specific.

i have used this example:

C:\Users\hilbi\Desktop\AQtime 7 Samples\Managed\VS.NET\Performance\CS



At first i have tried to profile the existing x86 version. thats working.



Then i have recompiled this example for x64. When i start the profiling of the recompiled executable then i get the error message:

"the required AQtime 7 service (x64) service is not installed...



So we have the same problem.



I think the problem is the missing aqtime 7 x64 service which is not installed. When i start the profile or try to start the service by manual,

then i get the error which i hav send you (windows event).



so why the service cannot be sarted? pherhaps the problem is the fact, that my first installation was the x86 version, which i have

deinstalled later for installing x64 version. i dont know...



sorry for my english.

Hi Francois,



Please check whether there are any DMP files in this folder on your machine:


C:\Windows\System32\config\systemprofile\AppData\Local\SmartBear\AQtime\7.0\Logs\



If there are any, please delete all of them. Upon doing this, reproduce the problem and check whether a new file is generated. Send this file to us using the Contact Support form.

sorry david this folder doesnt exist. so i cant find anything.

Hi Francois,



The c:\Windows\System32\config\ folder is hidden and only an administrator have access to it. Could you please check whether you have access to this folder? Please make sure that you can open this folder. If you cannot open it then it is possible that AQtime's log folder exists, but you just cannot access it. Ask your system administrator to help you to reach this folder.



Please let me know your results.

sorry i have a administrator user and i can see the follow folder. But inside the Local folder there isnt a smartbear folder. i have searched for this folder, but i didnt found it. the folder arent hidden. so i dont know what can i do.



C:\Windows\System32\config\systemprofile\AppData\Local

Hi Francois,



In this case, please make use of the Windows Error Reporting functionality in order to generate a crash dump of the AQtime 7 service. Here are the steps:




1. Find the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting registry key and add the ForceQueue = 1 value (DWORD) to it.




2. Open Windows Explorer, insert the 'Control Panel\All Control Panel Items\Action Center' string to the address bar and press Enter.




3. Click Change Action Center settings link at the left side of the Action Center window and then click the Problem reporting settings link.




4. Select the 'Never check for solutions' item and click OK.




5. Find the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting key in the registry editor and add the LocalDumps subkey to it.




6. Add the DumpFolder string value to the LocalDumps key and specify the path to an existing folder as the value. New dump files will be generated in this folder.




After performing the above steps, reproduce the problem with the AQtime 7 Service (x64) crashing and check whether any new dump files were generated in the folder specified in step 6. If a dump file is generated, send this file to us using the Contact Support form.
 



Please note that you may want to undo all these settings once the dump file is generated.