Hi Francois,
In this case, please make use of the Windows Error Reporting functionality in order to generate a crash dump of the AQtime 7 service. Here are the steps:
1. Find the
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting registry key and add the
ForceQueue = 1 value (DWORD) to it.
2. Open Windows Explorer, insert the '
Control Panel\All Control Panel Items\Action Center' string to the address bar and press Enter.
3. Click
Change Action Center settings link at the left side of the Action Center window and then click the
Problem reporting settings link.
4. Select the 'Never check for solutions' item and click OK.
5. Find the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting key in the registry editor and add the
LocalDumps subkey to it.
6. Add the
DumpFolder string value to the
LocalDumps key and specify the path to an existing folder as the value. New dump files will be generated in this folder.
After performing the above steps, reproduce the problem with the AQtime 7 Service (x64) crashing and check whether any new dump files were generated in the folder specified in step 6. If a dump file is generated, send this file to us using the
Contact Support form.
Please note that you may want to undo all these settings once the dump file is generated.
