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Geocentrix's avatar
Geocentrix
Occasional Contributor
8 years ago
Solved

AQtime samples are not installed

I have installed (and reinstalled) AQtime 8.71 on a Windows 10 64-bit machine and, despite the samples being ticked for installation, I cannot find them anywhere.   According to the documentation, ...
  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi Andrew,

     

    >  SmartBear have put the files in the ProgramData folder instead of in the Documents folder

    Do you have preinstalled Windows on your box?

    Can https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/path-is-too-long.html explain your problem? (I've seen such problem several times.)

Geocentrix's avatar
Geocentrix
Occasional Contributor
8 years ago

Alex

 

yes I already know about the  difference between the folder name and th display name. This has been a feature of Windows since Vista cam out.

 

the issue is that SmartBear have put the files in the ProgramData folder instead of in the Documents folder. Not only is that the wrong place for them (if you follow Microsoft’s guidelines) but - worse - the help tells you the files are in the Docuemnts folder when they are not. Either the  help needs changing or the location does.

 

thanks for answering anyway

 

andrew

AlexKaras's avatar
AlexKaras
Community Hero
8 years ago

Hi Andrew,

 

>  SmartBear have put the files in the ProgramData folder instead of in the Documents folder

Do you have preinstalled Windows on your box?

Can https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/path-is-too-long.html explain your problem? (I've seen such problem several times.)

  • Geocentrix's avatar
    Geocentrix
    Occasional Contributor
    8 years ago

    Alex

     

    Thanks for following up.

     

    My machine is running Windows 10 (but was a Windows 7 machine originally).The instructions in that SmartBear article did not work on my setup.

     

    However, I have just moved the samples to the correct Documents folder so threirt location now macthes the documentation.

     

    So, problem is resolved now.

     

    Andrew