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Geocentrix's avatar
Geocentrix
Occasional Contributor
8 years ago
Solved

AQtime samples are not installed

I have installed (and reinstalled) AQtime 8.71 on a Windows 10 64-bit machine and, despite the samples being ticked for installation, I cannot find them anywhere.

 

According to the documentation, they should be locates in the folder "C:\Users\Public\Documents\AQtime 8" - however, no such folder exists on my machine.

 

So far my experience of AQtime has been very poor.

 

Are the sample downloadable from the web anywhere?

 

Andrew

 

  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi Andrew,

     

    >  SmartBear have put the files in the ProgramData folder instead of in the Documents folder

    Do you have preinstalled Windows on your box?

    Can https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/path-is-too-long.html explain your problem? (I've seen such problem several times.)

5 Replies

  • Geocentrix's avatar
    Geocentrix
    Occasional Contributor
    8 years ago

    Ok, so I've found the samples here:

     

    C:\ProgramData\Documents\AQtime 8 Samples\Unmanaged

     

    This is NOT an intuitive location for these files! I suggest C:\ProgramData\AQtime 8\Documents\Samples\Unmanaged would be better.

     

    However, wherever SmartBrae decides to place these files, PLEASE update your online help and program documentation so that new users don't waster their time looking for them.

     

    Very annoying.

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    8 years ago

    Hi Andrew,

     

    While the path to the Samples folder in Explorer's address bar is 'C:\Users\Public\Documents\AQtime 8 Samples' indeed, the folder names (if selected from the left-hand tree) are 'C:\Users\Public\Public Documents\AQtime 8 Samples'.

     

     

    Does this help?

    • Geocentrix's avatar
      Geocentrix
      Occasional Contributor
      8 years ago

      Alex

       

      yes I already know about the  difference between the folder name and th display name. This has been a feature of Windows since Vista cam out.

       

      the issue is that SmartBear have put the files in the ProgramData folder instead of in the Documents folder. Not only is that the wrong place for them (if you follow Microsoft’s guidelines) but - worse - the help tells you the files are in the Docuemnts folder when they are not. Either the  help needs changing or the location does.

       

      thanks for answering anyway

       

      andrew

      • AlexKaras's avatar
        AlexKaras
        Community Hero
        8 years ago

        Hi Andrew,

         

        >  SmartBear have put the files in the ProgramData folder instead of in the Documents folder

        Do you have preinstalled Windows on your box?

        Can https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/path-is-too-long.html explain your problem? (I've seen such problem several times.)