Forum Discussion

JGujarati's avatar
JGujarati
Occasional Contributor
16 years ago

Cannot renew license of type [TRIAL] to different type [PROFESSIONAL]

one of our SoapUI Pro user is trying to upgrade from Trial license to paid Pro License. getting following error while trying to update the license.

Cannot renew license of type [TRIAL] to different type [PROFESSIONAL]

we have not been able to update it

Pro version being used" 2.5.1

Please let me know what could be wrong.

Thank you
  • andrewpmast's avatar
    andrewpmast
    Contributor
    15 years ago
    eviware support wrote:
    Hello,

    Hopefully you've already been helped with this issue, but if not, please send an e-mail to support@eviware.com with your problem and they will sort you out!


    Regards,
    Dain
    eviware.com


    I'm having this problem. I just got a license. I downloaded SOAPUI (which is a trial version) and when prompted, I browsed and chose my license file. As soon as I click OK, the message pops up. At this point, I'm unable to use my purchased version.

    Andy
  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    Icon for Alumni rankAlumni
    14 years ago
    Hi everyone,

    You will get this error when trying to install a Renewal License without having an existing commercial license installed - you will need to get hold of your original license (the one that you are renewing) and install it first (even if it has expired) and then install the renewal.

    Hope this helps!

    /Ole
    SmartBear Software
  • andrewpmast's avatar
    andrewpmast
    Contributor
    14 years ago
    SmartBear Support wrote:
    Hi everyone,

    You will get this error when trying to install a Renewal License without having an existing commercial license installed - you will need to get hold of your original license (the one that you are renewing) and install it first (even if it has expired) and then install the renewal.

    Hope this helps!

    /Ole
    SmartBear Software


    Yea, old issue for me. That is what I needed to do. I had to register my old one, and then go and update the new license. Worked like a charm. I consider this closed.