SB support question
I opened a case (ticket) earlier today. The person who responded to it copied & pasted a link that was of no help to me, and then closed the ticket. Is this normal - for a case to be closed before the issue is resolved?
Why can't the person who opened the ticket close the case?
I've never worked with a software company with such confusing support.
I can a) go to the forum to ask my question or b) I can open a ticket or c) I call the SB sales person. But I can't call support for support.
This seems backwards and is taking me awhile to get used to, on top of trying to learn the product.
Also I have 3 different login ID's:
I guess one login ID for all would be too simple and easy?