Node-lock license, PC re-install OS, can not deactivate-reactivate AQTime
I have a Node-lock license, the PC on which AQTime installed crash down and I have to re-install the windows. But I forgot to deactivate the license. Now I found that I can not deactivate the license.
I follow the steps in the page:
If you need assistance, please contact the Customer Care by SmartBear team:
AQTime's licenses are perpetual and license re-activation should not depend on the state of your maintenance...
Have you submitted Support request via the https://support.smartbear.com/message/?prod=AQtime form?
It is essential to submit initial request via the above form as it might be lost otherwise.
P.S. Another option might be to access your page at the Customer Portal (https://my.smartbear.com) and check for the links to either deactivate the current license or to issue a new emergency one.