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SmartBear Community Rules
Welcome to the SmartBear Community! At SmartBear, we are incredibly passionate about empowering people to find a priceless treasure - knowledge. We created this Community as a place for all SmartBear users to find answers using a peer-to-peer support channel, gain valuable insights from peers, collaborate, and innovate around SmartBear products. This Community unites the communities for all SmartBear products. Although the Community was designed with SmartBear users in mind, we welcome everyone interested in QA, DevOps, or API to join us. Here are the community guidelines for all SmartBear Community members to follow. Community Rules 1. Do not spam or self-promote on the forums This will be considered as an unsolicited advertisement. Your account will be permanently banned, and your posts will be deleted. 2. Do not cross-post questions Please do not post the same question to different forums. 3. One thread per one problem Please do not ask several questions in one thread. First of all, they may not be connected to each other. Besides, you will get replies faster if you separate them into different threads posted to the relevant forums. 4. Only one account per person is permitted There is no reason why you should have several accounts on the SmartBear Forum. 5. All posts should be in English The SmartBear team DOES know a few languages - German, Spanish - but you can't be sure the rest of the Community does. 6. Include as much information as you can when asking for help This may include logs, screenshots, videos, etc. 7. Do not post copyright-infringing material Do not propose/link to any site that contains warez/copyrighted software/materials that can be downloaded illegally. Your account will be temporarily banned, and your posts will be deleted. 8. Be polite Do not post insulting messages, links or images. 9. Remain respectful of other members Do not be rude and appreciate each reply given to your question by other Community members. 10. No politics, no religion, no soap boxes allowed Your account will be temporarily banned, and your posts will be deleted. Thread Resolution Guidelines To help keep our forums organized and valuable for future visitors, Community Champions and SmartBear staff may mark a response as the accepted solution if a thread shows no activity after 7 days and an answer appears to resolve the issue. If you return to your thread and feel that the marked response does not fully solve your problem, you are always welcome to unmark it as the solution and continue the conversation. Our goal is to ensure helpful content is easy to find, and your feedback plays an important role in that! SmartBear Employees You will notice the SmartBear logo next to some community members; these are SmartBear employees, and they will also have the rank of Staff. They are here to announce important news you may find interesting or to discuss a hot topic. Users who attempt to impersonate SmartBear employees will be permanently banned, and their posts will be deleted. Please note that we don't have the Support Team in the SmartBear Community. If you want to get their assistance, you will need to submit a support ticket - https://support.smartbear.com/ Community Champions You may also see members with the Community Champions rank. These are experienced, trusted users who go above and beyond in sharing their knowledge, helping others, and contributing to the SmartBear Community. Community Champions are not SmartBear employees. However, they have a deep understanding of our products and often provide insightful answers, helpful resources, and guidance. At times, they may also help by marking a response as a solution if a thread has gone inactive and a valid answer is present. Their goal is to support the community’s growth and keep the forums helpful and organized. To learn more about the Community Champions Program, visit the Community Champions Group. Feedback & Ideas We improve the SmartBear Community all the time, and we want it to be the best community in the industry - so, let us know what you think! Share your thoughts on the SmartBear Community by submitting an improvement idea. If you have any questions that cannot be discussed in the Community, you can email us at team@smartbear-community.com. Inappropriate Content If you notice that a user breaks guidelines, let us know by selecting "Report Inappropriate Content" in post settings. If you have any questions about the guidelines, let us know at team@smartbear-community.com.Community Champions Program Rules
What is the Community Champions program? Community Champions is a quarterly rewards program aimed at rewarding users for consistently posting solutions and resources to assist fellow community members. Users participating in consecutive quarters are eligible for greater rewards and elevated community permissions as described herein. How to participate Register for a SmartBear Community account and verify your email. Join the “Community Champions” group. Earn points by posting solutions, earning kudos, or posting technical articles. Get rewarded! Please note: Only one account per person. (Email addresses and accounts will be vetted.) All users must follow the SmartBear Community Terms of Service. Any kudos, "accepted solutions", or technical articles that violate the rules will warrant an immediate ban from the community and the program. Program and Rules requirements can change at any time. Earning points, rewards, leveling up, and leveling down Each quarter (Jan 1-March 31, April 1-June 30, July 1-Sept 30, Oct 1-Dec 31), you can qualify for SmartBear Community Champion status! If you have earned 50 points during one quarter, congratulations! You are a SmartBear Community Champion! Points will only be counted in the quarter that they are earned and do not carry over from quarter to quarter. The maximum level users can achieve is Level 3. Your status will carry over from year to year if you actively participate in the program each quarter. Leveling up For each sequential quarter you participate in the SmartBear Community Champions program, you move to the next level! (For example, after earning 50 points in your first quarter of participation, you will earn Level 1 rewards. If the next quarter you also earn 50 points, you will earn level 2 rewards, and so on.) Leveling down If you are inactive and/or do not qualify for the next sequential quarter, your rewards will pause, and you will not earn the next level of rewards. Users inactive for two consecutive quarters will lose a level for each sequential quarter of non-participation. (For example, if you are at Level 2 but do not qualify for the next two sequential quarters, you will drop to Level 1 and receive no rewards. If you qualify for the next sequential quarter, you will earn Level 2 status again and rewards. Delicious, delicious rewards.) Please Note: 2023 SmartBear Community Leaders automatically qualify for 2023 SmartBear Community Champion status, and will start the program at Level 2 Earning points You can earn points by participating in discussions, giving valuable feedback, and sharing your knowledge across the SmartBear Community. You will earn: One point for every “kudos” you receive. 10 points for every “accepted solution” you receive. (Note: this excludes posted solutions to your own topics) 25 points for every “Technical Article” you post. (Note: to post a technical article requires Level 3 status and will need to be approved by a SmartBear Community team member.) Please note: All participation, including kudos, solutions, and technical articles, will be reviewed by a SmartBear Community team member. Tracking points You can keep track of your SmartBear Community Champion progress with the gauge in your SmartBear Community profile. Rewards and benefits There are three levels of SmartBear Community Champion status. All Community Champion rewards and statuses will be awarded in the first month of the following quarter. Level 1 – one quarter of participation $50 SmartBear swag credits e-gift card Champion Level 1 badge and rank Ability to publish community technical articles Early access to community beta programs Level 2 – two consecutive quarters of participation $75 SmartBear swag credits e-gift card Champion Level 2 badge and rank Ability to publish community technical articles Early access to community beta programs Community Spotlight recognition Elevated community permissions Level 3 – three or more consecutive quarters of participation $100 SmartBear swag credits e-gift card Champion Level 3 badge and rank Ability to publish and approve community technical articles Early access to community beta programs Community Spotlight recognition Elevated community permissions Invitation to community feedback sessions Purchasing items from the SmartBear Swag Shop To purchase items from the SmartBear Swag Shop visit https://swag.smartbear.com. Your credits will be issued to the email address linked to your SmartBear Community account. To access them, simply log in or create an account at the SmartBear Swag Shop here: https://swag.smartbear.com/account/login. Once logged in, the credits will automatically appear in your account profile and can be viewed in the Swag Bucks widget. Please Note: Swag credits do not expire. SmartBear Swag offerings may vary seasonally. Contact the Community Team If you have any questions or comments, we love to help! Don't hesitate to reach out to us at team@smartbear-community.com.