New Community Feature - Reply by Email
Hi SmartBear Community! Our Team is constantly working to bringing you the best community experience, here's a great improvement we implemented recently - you can reply to the community posts straight from the email notification. For example, if you post a question and someone replies in the thread you've created, by default, you will receive an email from the Community notifying you of the answer you received. This email will contain the following options: If you click the 'Reply' link and type a message, it will be posted to the Community as soon as you hit 'Send'. You can give Kudos/accept replies as Solutions right from the email as well. Note: It's important to click the link shown in the screenshot above, in the body of the email. Just clicking the 'Reply' or 'Reply All' button in your email app won't post anything to the Community. I hope you will find this feature useful! Stay tuned for more great enhancements. Let us know if you like this feature in the comments below.Check Out the New Community Editor and Private Messages
Hi everyone! You might have noticed a number of positive changes in the SmartBear Community lately. We updated the Community to make it even better! Let me highlight a couple of things that got improved. Private messaging was made more convenient: You can see all your private message threads on the let like in any email client. The search functionality is available for Private Messages now. The Private Messages UI in Mobile View has been improved as well. Check out your private messages or send one to me 🙂 The rich HTML editor for creating new posts/adding replies got enhanced greatly: Attachments can now be added with the help of the drag-and-drop feature. Images and videos can be drag-and-dropped to the body of the message too! More options added to the rich editor’s toolbar. Inserted code gets highlighted. Extremely helpful for our tech community. You can now Preview your message before posting. A lot of emojis to choose from when words are not enough 😂 I encourage all of you to start a topic or reply to the ones you like to test the new editor. Take a look at the example of a topic in the Preview mode: Looks so neat. Our team hopes that you find the improvements both helpful and awesome!
