MisterB
Champion Level 3Joined 5 years ago
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Re: Uploading CSV file throws an error
Hi, I can try to help. If you haven't seen the relevant Zephyr Help page you can read that here To verify that a 'good' file does import I would try importing a 1 record CSV file for the least amount of fields needed, so all you need is 1 column of data which you would map to the Name column. That really should work and prove that everything works as it should. From there, I would add 1 row of your import file with all the fields you are importing, and see if that works. If it does, expand until you hit the error. When you hit the error check your data content - or you could do this first - and look for carriage returns, other delimiters just general weirdness. It'll be something like that. Opening the CSV file in Notepad or another basic text editor with word wrap disabled might be easier. When viewed like this you can scroll left<>right and it becomes pretty obvious when a row of data looks different to the others. Here's some info I found on problematic characters when parsing CSV data: Problematic Character / Issue Why It Causes Issues How to Fix It Comma (,) Treated as a column separator; unescaped commas split fields incorrectly. Enclose affected fields in double quotes ("like, this"). Double Quote (") Used to wrap text fields; unescaped quotes confuse parsers. Escape with another quote ("He said ""hi"""). Newlines (\n, \r\n) Treated as a new row even inside a field. Wrap the field in double quotes ("Line 1\nLine 2"). Delimiter Collisions Custom delimiters (e.g., ;, ` , \t`) can appear in text and break parsing. Unescaped / Inconsistent Quotes Mismatched or malformed quotes throw off the parser. Ensure consistent quoting and escape double quotes properly. Null Bytes / Control Characters Parsers may reject or crash when encountering binary or control characters. Sanitize the data—remove or encode problematic characters before writing the CSV. Encoding Issues Wrong encoding (e.g., not UTF-8) can corrupt non-ASCII characters. Use UTF-8 encoding (optionally with BOM) when exporting the file. Extra / Missing Columns Parsing breaks if line structure is inconsistent, often due to the issues above. Identify and fix malformed rows with unexpected column counts.Re: Chart segment takes you to a list of relevant items
If only! Sadly, this is not possible. Some workarounds you could consider: Low effort: Create the donut chart, and create another Filter Results gadget next to it. You can populate the filter results with links that will open reports specific to the slices in your donut chart. As an example, see img1 below is not related to a donut chart but you get the idea - I sometimes use this to share reports with others. High effort: Option 1: Export all data to Excel and write your own charts with drill-down features. I have had to do this in the past and use it to create my own burn charts (the one in Zephyr is broken and has been for over 4 years!). It's high effort and requires manual maintenance and data discipline. img1: A Filter Results gadget using Issues that contain hyperlinks to Zephyr reportsRe: Unable to Filter Test Cases By Multiple Labels
Interestingly the Reports feature works in the opposite way: all criteria are added with an "AND" operator. So you could for example add multiple Label criteria and each one will be treated in the way you're expecting with the Filter feature, as an accumulative filter that will enable you to narrow down your results.Re: Connecting Two Zephyr instances
Hi, I don't think there are a lot of options. The two things I would try are: contact Smartbear support for their advice, and check how it would work to code a solution using the API to 'link' the two instances. Would be very interested to hear how you solved this issue if you manage to! Best, AndyRe: Pie chart to display test coverage and no coverage
Hi, It's a frustration that we can't use those JQL functions in the Cloud instance, and also that we do not have report capability on the Test Library and Issue level - I have tried for years to get this addressed with no luck. To answer your question, it is possible to create your own reports - I often have to. There are two options: Create a report and export the data to CSV. Note: all reports export the same data, and not all fields that we see in the UI are exported Use the REST API
